1. Introduction

The right to privacy, and specifically the right to the protection of personal data is one of the values of POLTANK S.A.U., (hereinafter, POLTANK), a company belonging to the Fluidra Group, which is included in our Code of Ethics.

The purpose of this policy is to explain how POLTANK will treat any personal data that may be collected through the various forms that can be found on the POLTANK website. Your personal data will be treated confidentially and only for those purposes to which you have consented, as explained below in this General Privacy Policy and in each of the Privacy Policies of the various forms.

2. Commitment to privacy

POLTANK is fully committed to compliance with the regulations and General Data Protection Regulation of the European Union and the regulations relating to the protection of personal data in force at all times, being a priority objective for POLTANK.

Therefore, POLTANK has taken the decision to implement the following principles, with privacy being the basis on which all processing is configured::

  • Transparency in data processing is one of our priorities, so whenever we collect personal data about you, we will duly inform you in the relevant privacy policy of the purposes of such processing.
  • We will always process the data that is strictly necessary to carry out the informed processing.
  • We will never oblige you to provide personal data, unless it is really necessary to provide you with the service you request from us.
  • Wherever possible, we will provide you with simple means of controlling your personal data.
  • We will not share data with any third parties, except those providers who provide us with a service, or with those who we have previously informed and you have given us your consent.

PURPOSES OF PROCESSING, LEGAL GROUNDS AND STORAGE PERIODS.

POLTANK collects your personal data in order to process your requests and offer you the services and products you may be interested in.

Depending on your interaction on the website, your personal data will be processed for the following purposes and in accordance with the following grounds of legitimacy.

Contact forms and information requests
Purpose Legal Grounds Storage periods
 

To respond to your queries or questions through the customer service or communication channels identified on the Potlank.com website and to contact you to solve them.

 

 The legal ground is the legitimate interest of POLTANK in responding to your questions or requests made through the contact options on the website.

 

The benefit for POLTANK is to know precisely the needs of the data subjects and thus improve the quality of the services provided. The benefit for the interested parties is to be able to receive clear and concise information regarding their queries or requests.

 

Please note that in order to assess the legitimate interest, a legitimate interest weighting has been carried out in which we have analysed our own benefits as a data controller, as well as the benefits of third parties, and concluded that our legitimate interest in the processing outweighs the interests, rights and freedoms of users. You can request more information about the weighting of legitimate interest by contacting our Data Protection Officer (DPO) at the address indicated in the final point of this section. We would also like to take this opportunity to remind you that you have the right to object to processing based on legitimate interest.

 

 All the data you provide us with will be processed for as long as they are necessary to solve your request or query, i.e. when they are useful for us to be able to offer you a quality service through their use.
 

Respond to your requests for information about configured filter references.

 

Cookies use
Purpose Legal Grounds Storage Period
To improve our websites, services, products, and to provide better service and content. The basis for the legitimacy of strictly necessary cookies is POLTANK’s legitimate interest in being able to offer you a better browsing experience on our website. The benefit for POLTANK is to provide a good quality of the website. The benefit to stakeholders is to be able to receive a quality experience by browsing the website. Please note that in order to assess the legitimate interest, a legitimate interest weighting has been carried out in which we have analysed our own benefits as a data controller as well as the benefits of third parties and concluded that our legitimate interest in the processing outweighs the interests, rights and freedoms of users. You can request more information about the weighting of legitimate interest by contacting our Data Protection Officer (DPO) at the address indicated in the final point of this section. We would also like to take this opportunity to remind you that you have the right to object to processing based on legitimate interest.

 

 For more information about storing cookies, please see our Cookie Policy.

 
To deliver advertising and advertisements more accurately to users, based on their interests (Advertising/Marketing Cookies).

 

  

The legal grounds of analytical and advertising cookies is the provision of your consent. For more information, please see our Cookie Policy.
To count visits and traffic through the website and thus be able to measure and improve the performance of the website (Analytical Cookies).

Notwithstanding informing you of this in the privacy policies of the data collection forms, it may sometimes be necessary to process your personal data in order to comply with legal obligations, in the public interest, on the basis of POLTANK’s legitimate interest, or in connection with any contractual relationship we may have with you.

In all other cases, where appropriate, we will ask for your consent to process your personal data.

3. Processing based on legitimate interest

In accordance with what is indicated in the second section of this Privacy Policy, POLTANK may carry out processing based on legitimate interest. In order to assess the legitimate interest, a weighting of the legitimate interest has been carried out in which we have analysed our own benefits as a data controller, as well as the benefits of third parties, and in which we conclude that our legitimate interest in the processing prevails over the interests, rights and freedoms of users.

You may at any time request further information about the weighting of legitimate interests by contacting our Data Protection Officer (DPO) at the address indicated in the appropriate section of this Privacy Policy. We would also like to take this opportunity to remind you that you have the right to object to processing based on legitimate interest.

4. International Transfers

POLTANK, as an international entity, has international suppliers that may provide their services from outside the EU, so it is possible that your data may be processed outside the European Union or the European Economic Area.

In any case, POLTANK will ensure that such data processing is always protected with appropriate safeguards, which may include standard clauses approved by the EU regarding contracts approved by the European regulator, and which provide sufficient guarantees to ensure that the processing complies with the requirements established by the European Data Protection Regulation, as well as certifications of third parties, among others.

5. Duration of processing and storage period

POLTANK is committed to processing personal data for as long as it is really useful to us and we can provide you with a quality service through its use. Therefore, we will make all appropriate and reasonable efforts to reduce the period of processing and storage of personal data.

In this regard, in the previous section, you are informed of the expected period of processing and/or retention of your personal data.

In any case, and even if you ask us to delete your data, we may keep them and maintain them, under appropriate blocking, for the period required to comply with our legal obligations and to make them available to the Authorities with competence in the different applicable matters.

6. Exercise of rights and complaints to the Spanish Data Protection Agency (AEPD)

As a result of POLTANK processing your personal data, current laws grant you a number of rights. Below is a brief explanation of each right to assist you should you wish to exercise them:

  1. Right of access. You are entitled to find out which of your personal data are processed and the purposes for which we process them.
  2. Right of rectification. Your data shall always belong to you and, as such, you may at any time request that they be rectified if the records we hold of them were wrong.
  3. Right of erasure. You may at any time request that your personal data be erased from our records. However, as set out in the above section on data storage, it should be remembered that in certain circumstances compliance with the laws in force may prevent this right from actually being exercised.
  4. Right to object. You may object to your personal data from being processed in relation to any of the purposes for which we process them, pursuant to the privacy policies that may apply in each case.
  5. Right to restriction of processing. You may request restriction of processing in the following cases:
    1. If you consider that the data we hold about you are incorrect or inaccurate.
    2. If, in the event that you believe we are not legitimately processing your data, you prefer that we restrict their processing rather than erasing them.
    3. If the data we have on record are no longer required for the purposes we collected them for, but you need us to store them to file a lawful claim.
    4. If, having exercised your right to object to the processing of your data for a specific purpose, you are awaiting a reply from us to this regard.
  1. Right to data portability. Provided that it is technically possible to do so and reasonable, you shall be entitled to request that the personal data that you have directly submitted to us be disclosed to another data controller. If this is possible, we shall directly disclose your data to said other data controller, but if it were not possible, we shall provide them to you in a standard format.

Whenever we process your data based on your consent, you may withdraw it at any time, whereby the only consequences for you, depending on the right exercised, shall be not to be able to render certain services to you.

You may exercise your rights by addressing POLTANK through an email to dataprivacy@fluidra.com.

In addition, should you wish to do so you may contact our Data Protection Officer (DPO) at dataprivacy@fluidra.com.

If you have any doubt or complaint about how we process your personal data, or any other matter related to the matter, you can contact our DPO, by e-mail to dataprivacy@fluidra.com, with the reference or to the attention of the “Data Protection Officer”. In case of not obtaining an answer within a reasonable period of time, you will be able to lodge a complaint with to the corresponding Data Protection Authority.

7. Confidentiality and security in data processing

Your personal data are very important to us and we undertake to process them in the strictest confidence and discretion, as well as to implement all security measures that we consider are required and reasonable.

To this regard, POLTANK hereby states and warrants that it has put all the technical means available to it to avoid the loss, misuse, alteration, unauthorized access and theft of the data provided by the users or Customers.

8. Social media

Social Networks are part of the daily life of many Internet users, and for them we have created different profiles in them.

All users have the opportunity to join the pages or groups that FLUIDRA has in different social networks.

However, you must take into account that, unless we ask you for your data directly (for example, through marketing actions, contests, promotions, or any other valid way), your data will belong to the corresponding Social Network, so we recommend you to read carefully its conditions of use and privacy policies, as well as to make sure you configure your preferences regarding data processing.